Terms and Conditions

Agreement to Terms

By creating an account or using Personal Human AI (“the Service,” “we,” “our”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, do not use the Service.

By clicking “I Agree,” creating an account, or using the Service, you confirm you have read, understood, and agree to these Terms.

1. Service Description

1.1 What We Provide

Personal Human AI is a platform that allows you to:

Create customizable AI characters with unique personalities
Engage in conversational interactions with these characters
Customize character appearance with accessories
Store conversation history in our secure database
Optionally sync encrypted personal memories across devices
Access premium features through subscription plans

1.2 AI-Powered Service

The Service uses third-party AI language models (Google Gemini, Mistral AI) to generate character responses.

Important Disclaimers:

AI responses are generated algorithmically and may contain errors or inaccuracies
AI does not have real emotions, consciousness, or independent thought
Responses are simulations based on character configurations you create
AI may generate incorrect information (“hallucinations”)
AI responses are not professional advice of any kind

You understand that:

Characters are fictional personas created by algorithms
Conversations are with software, not real people
Emotional attachment to AI characters is at your own discretion
We are not responsible for the content AI generates

1.3 Service Availability

We provide the Service on an “as-is” and “as-available” basis. We do not guarantee:

24/7 uptime or uninterrupted access
Error-free operation
Compatibility with all devices or operating systems
Preservation of data if you don’t have backups
Specific response times or quality

We reserve the right to:

Perform maintenance or updates (scheduled or emergency)
Modify features or functionality
Change AI providers or models
Temporarily suspend service for security reasons

2. User Accounts

2.1 Eligibility and Account Creation

To use the NSFW Service, you must:

Be at least 18 years old
Provide a valid email address
Create a unique username
Set a secure password
Verify your email address

You represent and warrant that:

All information you provide is accurate and complete
You will update information if it changes
You are legally capable of entering into binding contracts

2.2 Account Security

Your Responsibilities:

Keep your password confidential and secure
Do not share your account with others
Notify us immediately if you suspect unauthorized access
Use a strong, unique password (we recommend a password manager)
Log out from shared or public devices

We are NOT responsible for:

Losses due to stolen or compromised passwords
Unauthorized account access due to your negligence
Actions taken by others using your account

If your account is compromised:

Change your password immediately
Email office@crazymindinteractive.com
Review your account activity and delete suspicious content

2.3 Account Termination

By You:

You may delete your account at any time through app settings
Deletion is permanent and irreversible
All data (characters, conversations, settings) will be deleted within 30 days
You cannot recover deleted data
Active subscriptions must be cancelled separately through Google Play or Apple App Store

By Us – We may suspend or terminate your account if:

You violate these Terms or our policies
You engage in illegal activities
You abuse the Service or other users
Required by law or legal process

Effects of Termination:

Immediate loss of access to the Service
No refunds for unused subscription time (unless required by law)
Outstanding payments remain due

3. Acceptable Use Policy

3.1 Prohibited Activities

You may NOT use the Service to:

Illegal Content or Activities:

Violate any local, national, or international laws
Promote or engage in illegal activities
Facilitate harm to minors in any way
Create, distribute, or solicit child sexual abuse material (CSAM) – zero tolerance
Engage in human trafficking, exploitation, or abuse

Harmful or Abusive Content:

Create content that harasses, threatens, or intimidates others
Generate hate speech, discrimination, or incitement to violence
Impersonate real individuals (living or deceased) without consent
Create deepfakes or misleading content about real people
Promote self-harm, suicide, or eating disorders
Spread misinformation or disinformation

System Abuse:

Hack, breach, or attempt to bypass security measures
Reverse engineer, decompile, or extract our source code
Use automated systems (bots, scrapers) to abuse the Service
Attempt to overload or crash our servers (DoS attacks)
Interfere with other users’ access or enjoyment
Exploit bugs or vulnerabilities for gain (report them instead)

Misuse of AI:

Generate spam or unsolicited commercial messages
Create content for malicious social engineering or scams
Attempt to “jailbreak” or manipulate AI safety systems
Use AI outputs to train competing AI models
Use the Service to impersonate customer service or officials

Intellectual Property Violations:

Infringe on others’ copyrights, trademarks, or patents
Use others’ names, likenesses, or creative works without permission

3.2 NSFW (Adult) Content Policy

Eligibility and Access:

NSFW features are available only to active paid subscribers
You must be 18 years or older to access NSFW content
You must explicitly enable NSFW mode per character/session
NSFW mode must involve only fictional characters you create

Strictly Prohibited:

Any sexual content involving minors (real or fictional)
Any suggestion of underage participants
Non-consensual scenarios involving real people
Content that violates laws in your jurisdiction

Our Rights:

We may monitor NSFW usage for policy compliance
We reserve the right to disable NSFW access without notice
Violations result in immediate account termination
Illegal content will be reported to law enforcement

Your Responsibility:

You are solely responsible for NSFW content you create
Ensure your use complies with local laws
Do not share NSFW content outside the app without consent

3.3 Character Creation Guidelines

When creating AI characters:

Allowed:

Fictional characters with original personalities
General personality types (e.g., “a kind teacher,” “a witty friend”)
Characters inspired by archetypes or tropes
Historical figures for educational purposes (factual, respectful)

Not Allowed:

Characters designed to spread misinformation or propaganda
Characters that encourage illegal or harmful behavior
Characters impersonating customer service or authority figures
Characters designed to manipulate or deceive others

Enforcement:

We may review character descriptions
Violating characters will be deleted without notice
Repeated violations may result in account termination

4. Intellectual Property Rights

4.1 Our Intellectual Property

We own all rights to:

The Personal Human AI platform, software, and codebase
Our branding, logos, trademarks, and design elements
The user interface and visual design
Proprietary algorithms and AI integration logic
Documentation and support materials

You may NOT:

Copy, modify, distribute, or sell our software
Reverse engineer or decompile our application
Use our branding without written permission
Create derivative works or competing services
Remove or alter copyright notices or attributions

4.2 Your Content and Data

You Own:

Character personalities and descriptions you create
Conversation content you generate
Custom settings and preferences
Personal memories and data you input

License You Grant Us: By using the Service, you grant us a limited, non-exclusive, royalty-free license to:

Store and process your character configurations
Transmit messages to AI providers for response generation
Display your content back to you in the app
Make technical copies necessary for backup and redundancy
Use aggregated, anonymized data for service improvement

Important Clarifications:

We do NOT claim ownership of your content
We do NOT use your conversations for AI training
We do NOT sell or license your content to third parties
We do NOT publicly display your private conversations
This license ends when you delete your content or account

4.3 AI-Generated Content

Nature of AI Output:

AI-generated responses are created algorithmically
They are based on your prompts and character configuration
They may not be entirely original or unique
They may be similar to outputs generated for other users

Ownership and Use:

You may use AI-generated content for personal purposes
You are responsible for verifying accuracy before relying on it
You should not present AI content as your own original work
You should not use AI content for commercial purposes without verification

Our Rights:

We do not claim ownership of AI-generated content
AI providers may have their own terms regarding outputs
We are not liable for inaccuracies in AI-generated content

5. Privacy and Data Handling

5.1 Data Storage Architecture

What We Store in Our Database:

Account Information:
- Email, username, encrypted password
- Name, date of birth (optional), language preference
- Account status and timestamps
Character Data:
- Character names, personalities, and descriptions
- Appearance settings and equipped accessories
- Character preferences and configurations
Conversation History:
- Complete message history (user and AI messages)
- Timestamps for each message
- Session metadata (NSFW flags, session IDs)
Subscription Data:
- Purchase tokens and platform information
- Subscription status and expiration dates
- Webhook event history
Optional Encrypted Memory Sync:
- Client-side encrypted payload (we cannot decrypt)
- Stored only if you enable this feature

Transient Processing (Not Stored Long-Term):

Technical request metadata and anonymized diagnostic information used for system stability and debugging (retained up to 30 days)
Error logs and debugging information (retained up to 90 days)

What We DON’T Store:

Credit card numbers or payment details
Device identifiers or fingerprints
Precise location data
Biometric information

5.2 AI Provider Data Sharing

When you send a message:

We retrieve recent conversation history from our database
We combine it with your character’s personality description
We send this to the AI provider (Google Gemini or Mistral AI)
We do NOT include your email, username, or user ID
The AI provider processes and returns a response
We save the response to your conversation history

Privacy Protections:

AI providers cannot identify you personally
We use paid, non-training API tiers
Providers contractually cannot use your data for model training
No persistent user identifiers are sent

See our Privacy Policy for complete details.

5.3 Your Data Rights

You Can:

View all your data in the app
Delete characters, sessions, or your entire account
Request a data export (contact support)
Correct or update your information
Disable memory sync and delete encrypted backups

Data Deletion:

Individual deletions are immediate
Account deletion completes within 30 days
Deletion is permanent and irreversible
We cannot recover deleted data

Retention:

Deleted data is purged from all systems within 30 days
Subscription records are anonymized but retained for compliance
No backups are kept after deletion period

6. Subscriptions and Payments

6.1 Subscription Plans

Available Tiers:

Free: Basic features with usage limits
Paid Plans: Enhanced features, NSFW access, higher limits

Platform-Specific:

Android: Subscriptions managed through Google Play Store
iOS: Subscriptions managed through Apple App Store

6.2 Billing and Payments

How Billing Works:

All payments are processed by Google Play or Apple App Store
We do not handle payment processing directly
You are billed according to your selected plan (monthly/yearly)
Billing is automatic and recurring unless cancelled
Prices are in your local currency as set by the platform

Your Responsibilities:

Ensure your payment method is valid and up-to-date
You are responsible for all charges on your account
Contact the respective platform (Google/Apple) for payment disputes

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.

6.3 Subscription Verification

Purchase Verification:

We verify your subscription with Google Play or Apple App Store APIs
Your purchase token is stored to maintain subscription status
We receive webhook notifications for subscription changes (renewal, cancellation, etc.)

Important:

One subscription per account
Subscriptions are non-transferable
Sharing subscriptions is prohibited

6.4 Cancellation and Refunds

Cancellation:

You can cancel your subscription anytime through Google Play or Apple App Store
Cancellation takes effect at the end of the current billing period
You retain access until the paid period expires
No partial refunds for early cancellation (unless required by law)

Refunds:

Refund requests must be made through Google Play or Apple App Store
We do not directly process refunds
Refund eligibility is determined by platform policies
Refunded subscriptions will lose premium access immediately

Platform Policies:

6.5 Pricing Changes

We reserve the right to change subscription pricing:

Existing subscribers: 30 days email notice before price changes
New subscribers: Pay current listed prices
Continued subscription after notice = acceptance of new pricing
You may cancel before price change takes effect

6.6 Free Trial (If Offered)

If we offer free trials:

Trials are for new subscribers only
One trial per user
Cancel anytime during trial to avoid charges
Automatic billing begins when trial ends (unless cancelled)

7. Service Modifications and Updates

7.1 Right to Modify

We reserve the right to:

Add, modify, or remove features
Change AI providers or models
Update character creation capabilities
Modify usage limits or restrictions
Change subscription plan features
Update app functionality or design

7.2 Notice of Changes

Material Changes:

30 days advance notice via email or in-app notification
Explanation of what’s changing
Your right to cancel subscription if you disagree

Non-Material Changes:

May be implemented without notice
Bug fixes, performance improvements, minor UI updates

Emergency Changes:

Security patches may be deployed immediately
Critical bug fixes applied without notice

7.3 Discontinuation

If we decide to discontinue the Service:

90 days advance notice
Opportunity to export your data
Pro-rated refunds for annual subscriptions (at our discretion)

8. Disclaimers and Limitations of Liability

8.1 No Professional Advice

AI responses are NOT:

Medical, health, or mental health advice
Legal advice or counsel
Financial or investment advice
Therapeutic or counseling services
Emergency assistance or crisis intervention
Professional expertise of any kind

You Should NOT:

Rely on AI for critical life decisions
Use AI as a substitute for professional consultation
Consider AI conversations as therapy
Follow AI medical, legal, or financial suggestions without verification

In Emergencies:

Contact emergency services (911, local emergency number)
Seek immediate professional help
Do not rely on AI for urgent situations

8.2 AI Limitations and Risks

AI May:

Generate incorrect or nonsensical information (“hallucinations”)
Produce biased or problematic content despite safety measures
Make factual errors or misunderstand context
Provide inconsistent responses to similar questions
Reflect biases present in training data

You Acknowledge:

AI is not perfect or infallible
AI does not “understand” in a human sense
AI lacks real-world knowledge of current events (beyond training)
AI cannot access the internet or verify real-time information
Emotional connections to AI are simulated, not real relationships

8.3 Service Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Merchantability or fitness for a particular purpose
Non-infringement of third-party rights
Accuracy, reliability, or completeness
Uninterrupted or error-free operation
Freedom from viruses or harmful components
Security of data transmission

We Do Not Warrant That:

The Service will meet your specific requirements
AI responses will be accurate or helpful
Conversations will be preserved indefinitely
Features will remain unchanged
Third-party services (AI providers) will always be available

8.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We Are NOT LIABLE For:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or business opportunities
Loss of data (including deleted conversations)
Emotional distress or psychological harm
Service interruptions, downtime, or outages
Errors, inaccuracies, or omissions in AI-generated content
Third-party actions (AI providers, payment platforms)
Unauthorized access due to weak passwords or user negligence
Reliance on AI-generated content
Decisions made based on AI advice

Maximum Liability: Our total liability to you is limited to the greater of:

The amount you paid us in the 12 months preceding the claim, OR
$100 USD

Some Jurisdictions: Some jurisdictions do not allow limitation of liability for certain damages. In such cases, our liability is limited to the maximum extent permitted by law.

8.5 No Liability for User Content

You Are Solely Responsible For:

Content you create (characters, conversations, prompts)
How you use AI-generated content
Decisions you make based on AI responses
Sharing or distributing AI content
Legal compliance in your jurisdiction

We Are Not Responsible For:

Offensive, harmful, or illegal content you create
Misuse of the Service
Consequences of following AI advice
Disputes arising from your content

9. Indemnification

You Agree to Indemnify and Hold Us Harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your violation of these Terms
Your violation of any laws or regulations
Your infringement of third-party rights (copyright, privacy, etc.)
Content you create or share using the Service
Your misuse or abuse of the Service
Unauthorized access to your account due to your negligence
Decisions you make based on AI-generated content

This Means: If someone sues us because of something you did, you’re responsible for our legal costs and any damages.

10. Third-Party Services and Integrations

10.1 AI Language Model Providers

We use Google Gemini and Mistral AI for AI responses:

These services have their own Terms of Service and Privacy Policies
We are not responsible for their availability, accuracy, or policies
Changes to their services may affect our Service
We may switch providers or add new ones without notice

AI Provider Links:

10.2 Payment Platforms

Payments are processed by:

Google Play Store (Android subscriptions)
Apple App Store (iOS subscriptions)

We Are Not Responsible For:

Payment processing errors or delays
Refund disputes (contact the platform directly)
Platform policy changes
Platform outages or technical issues

10.3 Email Service Provider

We use third-party email services to send:

Account verification emails
Password reset OTPs
Service notifications

Email Delivery:

We are not responsible for email delivery failures
Check your spam folder if emails don’t arrive
Ensure your email address is correct and active

11. Dispute Resolution and Legal Terms

11.1 Governing Law

These Terms are governed by the laws of the Republic of Austria.

Venue: Pinkafeld, Austria

11.2 Mandatory Arbitration Agreement

Where legally permitted, disputes may be resolved through arbitration as an alternative to court litigation.

Arbitration Terms:

Arbitration may be administered by an independent arbitrator mutually agreed by both parties.
Location: Pinkafeld or online
One arbitrator (mutually agreed or appointed by organization)
Arbitrator’s decision is final and binding
Each party pays their own legal fees (unless arbitrator decides otherwise)

What This Means:

Where applicable under local law, certain procedural rights available in other jurisdictions may not apply.
Where legally permitted, disputes may be handled through arbitration instead of court litigation, except where mandatory consumer rights require access to courts.
Arbitration is typically faster and less expensive than court

Exceptions (Can Be Brought in Court):

Small claims court disputes (under jurisdictional limit)
Intellectual property disputes
Emergency injunctive relief (urgent situations)

Class Action and Collective Disputes:

Where legally permitted, disputes are intended to be handled on an individual basis rather than as part of collective or class-action proceedings.
Nothing in this section limits any rights that consumers may have under mandatory local laws.

Opt-Out Right: You may opt out of arbitration by emailing office@crazymindinteractive.com within 30 days of account creation. If you opt out, disputes may be resolved through the courts as permitted by applicable law.

11.3 Informal Dispute Resolution

Before Filing Arbitration or Lawsuit:

Contact us at office@crazymindinteractive.com with details of the dispute
We will attempt good-faith resolution for 60 days
If unresolved, either party may proceed to arbitration

Benefits:

Many disputes can be resolved quickly and amicably
Saves time and legal costs for both parties

11.4 Jurisdiction and Venue

If court litigation is permitted (exceptions above):

Exclusive jurisdiction: Courts of the Republic of Austria
Venue: Pinkafeld, Austria
You consent to personal jurisdiction in these courts

12. Miscellaneous Legal Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Personal Human AI regarding the Service. They supersede all prior agreements, understandings, or representations.

12.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

The invalid provision will be modified to the minimum extent necessary
All other provisions remain in full force and effect
The Terms remain enforceable overall

12.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Waivers must be in writing and signed by us.

12.4 Assignment

You May Not:

Transfer your account to another person
Assign these Terms or your rights under them

We May:

Assign or transfer our rights and obligations (e.g., in a merger or acquisition)
Subcontract services to third parties
You will be notified of material assignments affecting your rights

12.5 Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

Natural disasters (earthquakes, floods, fires)
Wars, terrorism, civil unrest
Pandemics or epidemics
Government actions or regulations
Internet outages or infrastructure failures
Third-party service failures (AI providers, hosting)

12.6 Survival

Provisions that should survive termination will remain in effect, including:

Intellectual property rights
Disclaimers and limitations of liability
Indemnification obligations
Dispute resolution terms
Payment obligations

12.7 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

12.8 Language

These Terms are drafted in English. Translations may be provided for convenience, but the English version controls in case of conflicts.

13. Contact Information

For questions, concerns, or legal inquiries:

General Inquiries:
Email: office@crazymindinteractive.com

Legal/Terms Questions:
Email: office@crazymindinteractive.com

Privacy Concerns:
Email: office@crazymindinteractive.com

Abuse Reports:
Email: office@crazymindinteractive.com

Mailing Address:
Pinkafeld
Austria

Response Time:

General: 5-7 business days
Legal: 7-10 business days
Abuse reports: 24-48 hours

14. Changes to These Terms

We may modify these Terms from time to time. When we do:

For Material Changes:

We will email you at your registered address
We will display an in-app notification
We will provide 30 days notice before changes take effect
Continued use after the effective date = acceptance

For Non-Material Changes:

We will update the “Last Updated” date
We may not provide individual notice
Check back periodically for updates

Your Options:

Accept changes by continuing to use the Service
Reject changes by deleting your account before they take effect
Review the previous version by emailing office@crazymindinteractive.com

Material changes include:

Changes to pricing or billing
Significant feature removals
Changes to dispute resolution or arbitration
Changes to data handling practices (see Privacy Policy)
New prohibited uses

15. Acknowledgment and Acceptance

By creating an account, accessing the Service, or clicking “I Agree,” you acknowledge and confirm that:

You have read and understood these Terms in full
You agree to be legally bound by these Terms
You are at least 18 years old
You understand the AI-powered nature of the Service
You understand our data storage practices (conversations stored in database)
You accept the limitations, disclaimers, and risks outlined
You agree to the arbitration and class action waiver provisions
You understand your responsibilities and our limitations of liability

If you do not agree to these Terms, do not use the Service.

Effective Date: January 20, 2026
Last Updated: January 20, 2026
Version: 1.0

These Terms are legally binding. Please read them carefully. If you have questions, contact us before using the Service. We’re here to help clarify anything that’s unclear.